Refund policy

Return & Refund Policy

At Dusk Golf, we want you to love your golf balls. Every order is backed by our 30-day money-back guarantee.

30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order for a full refund of the product price.

How to Return
Contact our customer support team with your order number and reason for return, and we'll send you return instructions. Please don't send items back without contacting us first.

Condition of Returns
Items should be returned in their original packaging where possible, with all six golf balls included.

Refunds
Once your return is received and inspected, we'll confirm by email. Approved refunds are issued to your original payment method within 5–10 business days.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, faulty or incorrect.

Damaged or Faulty Items
If your order arrives damaged, a ball doesn't light up, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund at no extra cost to you. This does not affect your statutory rights.

Shipping
Orders usually ship within 2–3 business days. Once your order has shipped, you'll receive a tracking number by email.

Questions?
Our customer support team is always happy to help with any questions about your order.